If, for any reason, you are not completely satisfied, just return your purchase within 30 days of shipping date by ground mail or service of your choice, we strongly recommend insurance on your return shipment. You can choose to either exchange the product or receive a complete refund (not including shipping charges).

- Personalized items such as customized jerseys and special orders are not eligible for exchange or refund.
- Eligible merchandise may be returned for exchange or refund within 30 days of purchase. Items intended for gift giving should be identified as such at the time of order placement in the special comments on the check out page and arrangements for their return completed promptly after the appointed date.
- Gift Certificates are not refundable but may be transferred to another recipient or used as a credit by the original purchaser.
- Exchanges i.e. wrong size doesn't fit, you will be credited the purchase amount not including the shipping charge, You will have to reorder it on the web site in the correct size as a new order.
- Defective merchandise may be subject to inspection by a factory representative prior to replacement or refund.
- Clothing cannot be laundered and collector figurines must remain unopened.
- DVDs & Music CDs returned for a refund must be unopened and still have the factory security seal still in place.
- Defective DVDs & Music CDs will be replaced with the exact same title, sorry no refunds on digital products or exchanges for different titles.

Return shipping costs will be refunded for those items determined to have a manufactured defect or caused by a verifiable error in the processing and/or handling of your order. Any such refund will not exceed the amount charged by Moviemat.com for the original shipment of the item. All other requests for exchange will be subject to our minimum shipping and handling charge.

If you would like to return the item(s) by (prepaid) mail or delivery service of your choice, please include a short note on the back of the packing slip/invoice that was included with your order (it makes it a lot easier to figure what you are returning and who you are). A brief description of how you wish your return to be resolved helps to speed up the process in resolving your return. A daytime phone number is always appreciated.

If your packing slip has gone missing, include a short note with your customer number and/or complete mailing address and order number. State if you would prefer a refund or an exchange, as this will help our Returns Department immensely.

Please allow approximately 2 weeks transit time prior to checking on the status of your returning shipment. Returning merchandise must be new and in re-stock able condition and include any factory packaging and hang tag literature. Re-wrap merchandise carefully and remember to display the return authorization number prominently on the package exterior.

We strongly recommend you purchase shipping insurance when returning your products in the event they get lost, until we receive the product back we can not refund any amount of the purchase price. Moviemat.com & NascarNorth.ca will not be responsible for any returning shipment that is lost or damaged in transit. Any such claim should be directed to the carrier that was entrusted with the return of your package, this is why we strongly recommend shipping insurance.

If shipping from outside of Canada, please describe contents as "Canadian Goods Being Returned". Returning merchandise from the U.S. must travel exclusively by USPS (United States Postal Service). Do not attempt to ship by any "ground service" provided by UPS or FEDEX. Such shipments would be subject to duty, taxes, and/or brokerage fees. Returning packages subject to brokerage or duty will be refused and you will not get a refund/credit.

Returns can be sent to:
Moviemat.com
Returns Department
213 Argyle St. S.,
Renfrew, Ontario,
Canada,
K7V 1T6

Returning an item purchased from a Associated Seller requires you to follow the same Returning Instructions above, except that you must return the product to the Associated Seller's Shipping Address found on your order's shipping package. It is highly recommended that you insure your return product no matter what method of delivery you return your order with.

If by chance you have lost the original packing material with the shippers address please email us  or use our contact info to contact us with your customer number, email address and order number and we would be pleased to provide you the necessary information to help you complete your return to the Associated Seller. Please include a short note either on the back of the packing slip or a piece of paper, this would greatly speed up the exchange and or refund process with our Associated Seller.