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Your Source For Officially Licensed NHL, NHLPA,
NFL, NASCAR Merchandise, Apparel, & Collectables,
ERTL, American Muscle, JoyRide Die Cast Models
Plus DVD - Movies - Music - TV Season & CDs
Customer
Service Hotline 1-888-345-5521 |
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Home
Help & Information
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Privacy Policy |
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At
Moviemat.com, we understand the
importance of protecting the privacy
of our customers' personal
information. We are committed to
complying with current privacy
legislation and guidelines. We
continue to respect and protect the
personal information of our
customers by:
- Limiting collection, use,
disclosure, and retention.
- Establishing procedures to receive
and respond to inquiries and
complaints.
- Ensuring accuracy and
accountability through staff
training.
- Safeguarding sensitive information
using the best available security
systems and practices.
If you have questions regarding the
handling of your personal
information, please contact us by
any of the means listed below in
"Contact Information". If you are
not satisfied with the response you
are given, you may contact the
Privacy Officer in writing at:
213 Argyle St. S., Renfrew, Ontario,
K7V 1T6 |
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Information Collection and Use |
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The information on this site is used
only by Moviemat.com We value our
customers too much to jeopardize our
relationship with them. Information
is gathered at several points on our
Web site from our customers, but,
much like being a customer at our
store, our Internet customers do not
have to worry about information
being sold, shared or rented to
others. Users will not get onto any
Internet mailing lists because they
shopped online at Moviemat.com. |
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Registration |
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There is no collection of
information required to browse any
of the products on our Web site.
Should you wish to purchase online,
you have the choice of shopping as a
guest user or registering with us.
When you register, we will provide
you with a password-secured customer
login that can be used for
subsequent visits or for order
inquiry purposes. |
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Ordering |
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We
require some basic information to
process your order. Billing and
shipping information is requested
along with payment information.
Credit card numbers and expiration
dates are required for billing
purposes, but are not saved on our
Web site. Contact information, such
as e-mail address and phone number,
is used only to confirm your order
or for contact purposes should we
have trouble processing an order. We
neither solicit by telephone nor
release this information to other
companies. |
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Cookies |
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A
cookie is a small data file stored
on your computer's hard drive that
contains information relating to
your visit to our site such shopping
cart contents. When you leave and
then return to our site, this
information is recalled to improve
the shopping experience. For
example, if there was an
interruption while browsing the
Internet, your shopping cart
selections would still be available,
the next time you connected to our
site. |
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E-mail |
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Once you have placed an order, we
will send you an e-mail confirming
receipt of your order. You will also
receive a second e-mail once your
order has been shipped from our
warehouse. At no time will
Moviemat.com use e-mail to solicit
our customers, unless you have
specifically enrolled in email
notifications option or have
communicated with one of
Moviemat.com sellers that you wish
to be notified via email for
promotions and/or specials.
We do encourage customers to
e-mail us their questions or
comments. We read and respond to all
the e-mails we receive. In cases
where a customer shares useful
information and we would like to
share it with other customers, we
will do so only with the customer's
authorization and without directly
identifying the customer. |
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Sharing |
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We
use outside delivery services to
ship orders and a credit card
processing company to bill customers
for goods and services. These
companies do not retain, share,
store or use personally identifiable
information for any secondary
purposes. If you ever have a problem
with billing or shipping, you should
contact us directly and we will
resolve the problem with you. |
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Security |
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At
Moviemat.com, we have taken every
precaution to protect our users'
information. When users submit
sensitive information via the Web
site, their information is protected
both online and off line.
When our registration/order form
asks you to enter sensitive
information, such as credit card
number, that information is
encrypted and is protected with
Secure Sockets Layer (SSL). This Web
protocol uses a private key to
encrypt data that is transferred
over a secure connection between our
servers and your (client) machine.
While on a secure page, such as our
order form, the lock icon on the
bottom of Web browsers such as
Netscape Navigator and Microsoft
Internet Explorer becomes locked, as
opposed to unlocked (or open) when
you are just "surfing". To learn
more about SSL, visit
http://www.comodo.com.
While we use SSL encryption to
protect sensitive information
online, we also do everything in our
power to protect
customer-information off line. All
of our customers' information, not
just the sensitive information
mentioned above, is restricted to
employees who need the information
for their specific duties.
Furthermore, ALL employees are kept
up to date on our security and
privacy practices. Finally, the
servers on which we store personally
identifiable information are kept in
a secure environment. All Credit
Card Information is automatically
deleted from our site once your
order has been processed, no credit
card information is stored on our
servers, when you return to our site
to shop it will ask for you credit
card number again at the checkout
page. |
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Notification of Changes |
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We
will post changes to our Privacy
Policy on our homepage so our
customers are always aware of what
information we collect, how we use
it and under what circumstances, if
any, we disclose it.
Should Moviemat.com decide to use
personal information in any manner
different from that stated at the
time of collection, we would contact
customers via e-mail to obtain
consent for the proposed new use.
Any individual has the right to
refuse to give consent for use of
their personal information for a
purpose other than that which was
originally stated. |
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Contact Information |
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E-mail: |
info@moviemat.com |
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Mail: |
Moviemat.com
Internet Security
213 Argyle St. S.,
Renfrew, Ontario,
Canada, K7V 1T6 |
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Phone: |
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1-613-432-8967 |
1-888-345-5521 |
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| Fax: |
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1-613-432-9412 |
1-888-345-5526 |
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